Values, learner experience design and EX books – week notes w/c Feb 22
1. Launching evolved values for Credit Suisse
Credit Suisse modernised and refreshed their values last year so they better represented the evolving culture. They asked us to help land them. We designed six physical installations for the London office and two for the Zurich office (installed in January and February) to start with. We also created a short animation to explain the changes and introduce the new values (translated from English into French, German and Italian). These animations are being played on digital screens around the European offices and used in internal comms.
2. Invite to Belinda’s Employee Experience book launch
Come and join us to celebrate the launch of the latest book from our very own Belinda Gannaway and CEO of People Lab Emma Bridger – Employee Experience by Design: How to Create an Effective EX for Competitive Advantage.
Date And Time
Wed, 3 March 2021
17:00 – 18:00 GMT
Price
Cost £20 + VAT
You’ll get a copy of the book included in your ticket price* (RRP £29.99).
3. Prototyping a day in a 10-day learning program
We are creating a very ambitious virtual global programme for our FMCG client – in partnership with Leo Learning. This week our focus was to prototype the user experience for one day of the programme to share with the client. This is a complex experience, and involves everything from coffee drop-ins hosted by subject matter experts, to whole cohort activities and ‘camps’, a team challenge, and games to unlock new levels in the experience. We need the right mix of input and activities, work and fun, networking and individual reflection time. We worked up one day in our favourite tool (Miro) and Leo built it in the NovoEd platform to begin to bring to life the learner experience.
The result: the client understands and has bought into the principles and experience we are working to.
Miro UX design for one day of the programme
NovoEd platform
4. Mindfulness top tip: The teaching of the two arrows
I’m in week three of a brilliant eight-week mindfulness course. This two arrows teaching I found really useful.
There are two arrows that hit us every time something happens to us or in our lives: the first arrow is the event itself and the second is how we react to it and everything else we then bring to the situation.
Most of the time we cannot do anything to avoid the first arrow – life, human nature and the ageing of our bodies see to that. There will always be people who do things we don’t want them to do, physical pains in our body or natural disasters in the world, for example. However, with awareness, we can do something about the second arrow. With mindfulness, we gradually become more able to stay with the first arrow more of the time. Our aim is to be more aware more often of what is happening right now, including noticing when and how the second arrow starts to strike.
A powerful influence taking us away from being fully present in each moment is our automatic tendency to judge our experience. We can find it not quite right in some way – not what should be happening, not good enough, not what we expected or wanted. These judgements can lead on to sequences of thoughts about blame (often blaming ourselves), or what needs to be changed, or how things could or should be different. Often, these thoughts will take us, quite automatically, down well-worn paths in our minds. These thoughts are all part of the second arrow.
A first step is to simply acknowledge the reality of the situation we find ourselves in, without being immediately hooked into our natural and automatic tendencies to judge, fix, or want things to be other than they are. This takes practice.
5. Last but not least…
If you’re wondering, Coco is doing very well. She has settled in and is mainly eating our five-year-old cat’s food rather than her own. And generally trying to rule the house.
Some gratuitous kitten pics and a video as it’s Friday!
Tiny Coco chases off the big cat and eats his food…
