World-class employee experience design

We have a unique approach to designing the employee experience, drawn from positive psychology and design thinking.

We can help:

• Build the capability of your people teams – from HR, to L&D, employee engagement, internal comms and beyond – with our bespoke EX training

• Train and coach line managers to deliver the best EX at the frontline

• Support you with practical EX tools, including creating personas and building employee journey maps

• Facilitate EX design sprints

Employee experience – frequently asked questions

What is employee experience?

Employee experience is the experience someone has of you from the moment they first consider you as an employee, to the moment they leave… and way beyond. Experience exists as a memory potentially long after someone has stopped working for you. Employee experience is by its nature subjective and involves emotions and feelings.

How do you measure employee experience?

Measuring employee experience is measuring return on experience or ROX. There are many proven benefits of delivering a positive employee experience – from retention of great people, to higher levels of productivity, customer experience experience and even innovation. Why you need to deliver a good experience and what that looks like will be unique to your organisation. When you know this, you can decide what to measure and how.

How to improve employee experience?

Improving employee experience is all about intention. It’s about understanding what experience people want and need to thrive in your organisation. And then focusing on improving those moments in the experience that matter the most to your people. There are different ways to categorise these moments. For example, one-off high impact moments, such as a first day. As well as repeated moments, such as a weekly manager check-in that, while day-to-day, accumulate to have a big impact on the overall experience.

What is employee experience strategy?

Employee experience strategy means understanding what your people need to thrive. Then prioritising those parts of their experience to focus on to have the biggest impact. A strategic approach to EX means understanding and balancing the needs of your people, the organisation and the nature of the work itself. This will look different in every organisation.

Why is employee experience important?

Organisations have focused on EX for benefits to recruitment and retention. Now there is growing evidence of the impact of a positive employee experience on productivity, customer experience and innovation. Looking after the employee experience is vital as people and organisations recover from the pandemic.

Get in touch to find out more about our bespoke EX training