Employee experience is a team sport
Working in the people aspects of digital transformation for many years, it is great to see new research showing employee experience becoming a digital transformation priority.
According to the research by VMWare, half of respondents say EX is on the rise as a digital transformation focus area. And more than half – 56 per cent – believe its importance will accelerate over the next 12 months.
That matters, because a seamless digital EX positively impacts business outcomes, including rate of growth, employee sentiment and talent recruitment. Not just that, providing what employees need, when they need it, helps organisations keep people longer and converts them into advocates.
The prize is large. But where to start? Sort out the HR / IT understanding gap.
A consistently compelling employee experience is a team effort that should be distributed across the organisation. It starts with a shared language and a shared understanding of what a compelling EX looks like for your people.
So it’s worrying that given the pivotal role played by HR and IT, nearly 90 per cent of VMWare’s respondents – 6,500 IT, HR and employees worldwide – said the two had work to do to close the gap between them.
If HR and IT aren’t aligned and can’t work together to improve the EX, it’s going to be an awful lot harder – read impossible – to make headway. Our experience points at design thinking as a hugely valuable way to align and connect IT and HR around what is possible and why it matters.
Sign up to our next EX by Design Workshop to find out more.
